Thursday, April 25, 2019

Shipping Policy Banner

Thank you for choosing to purchase your computer education materials from Web Wise Seniors.

Shipping Estimate Arrival Times and Shipping Methods

  • Standard -- 5 to 9 business days (include 2 day for processing and 3 to 7 days for transit)
  • Business days -- Monday through Friday, excluding holidays.
  • Shipping Carrier -- United States Postal Service (USPS) unless purchaser specifically requests another carrier, in which case additional shipping costs may apply.
  • Shipping to Alaska and Hawaii – no extra shipping fee with standard service.

Shipping/Handling Costs by Product Type
Shipping/handling cost is calculated on a “per shipment” plus "per item" basis. Per item products include: Books and DVDs

Total shipping/handling cost = "Per Shipment" cost + "Per Item" cost.

Product Category Per Shipment Per Item
Books $4.95 $1.99
DVDs $4.95 $0.99

Calculating Shipping/Handling Costs
We charge a single flat shipping/handling fee for each shipment, plus additional, smaller shipping fees for each item in that shipment. The total shipping charge will either be displayed on the last page of the order form, or will be calculated by our customer representative, before you submit your order. Here is the equation we use to calculate the total shipping cost:
(Applicable Per-Shipment Cost) + (All Per-Item Costs) = Total Shipping Fee

For example, if you purchase 2 Books and 1 DVD you will be charged the Per-Shipment Cost of $4.95 plus the Per-Item Cost of each item: 4.95 + 1.99 +1.99 + .99 = $9.92 total shipping cost.

Shipping to APO, FPO, or DPO Addresses
Standard Shipping Deliveries may take longer -- up to 21 days for APO, FPO, or DPO addresses.

International Shipping – Introduction
Web Wise Seniors gladly accepts orders from all around the globe. Shipping rates and fees may vary depending on the delivery address for your order. To best serve you Web Wise Seniors will charge you the exact shipping rate determined by United States Postal Service (USPS) + $4.95 for handling.

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.

International Limitations and Taxes
Books and DVDs can be shipped to almost all destinations outside the U.S. You are responsible for assuring the product can be lawfully imported to the destination country. When ordering from Web Wise Seniors, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Orders shipped to countries outside the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

International Privacy
Your privacy is important to us, and we know you care about how information about your order is shared. Customers shipping products internationally should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

In addition, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

International Returns & Replacements
International shipments are not refundable unless the products were damaged during the shipping process. The above terms (including, if applicable, terms related to the Import Fee Deposit) also apply to the shipment of any replacement product that might be shipped if there is a problem with the original shipment. If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our center. For additional information please call 1-866-232-7032.

Web Wise Seniors allows customers to pre-order merchandise that has not yet been released. The release date is provided by the supplier and indicates the date the product is scheduled to be available for shipment. Release dates are subject to change; such date changes will be updated as we receive them. Orders containing pre-ordered items will not ship until ALL items are in stock.

Tax Information
In accordance with applicable law, Web Wise Seniors collects tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates.

States that impose sales tax collection on Shipping & Handling expenses require that sales tax be applied to Shipping & Handling when the item that is being shipped is subject to sales tax.

The exact sales tax will be calculated and charged at the time your order is shipped.

Web Wise Seniors is able to process orders as tax exempt for qualifying entities. Please call 1-866-232-7032 to process tax exempt orders. The following states currently have no sales tax: AK, DE, MT, NH, OR.

Placing a Sales Tax-Exempt Order
Libraries, schools, not-for-profits, and other qualified groups and individuals may place a sales tax-exempt order once we have your tax-exempt certificate on file.

Items That Cannot Be Returned
Bulk orders of 50 or more copies are non-returnable.

If you have any other questions about the status of an order, please call 1-866-232-7032.



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Web Wise Seniors 305 Woodstock Rd. Eastlake, Ohio 44095
Toll Free: 1-866-232-7032
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Copyright 2011 by Web Wise Seniors, Inc.